Fundz

Aisera Lands $90M To Automate Customer Service Requests With Ai

PRIVATEAug 03, 2022

Amount Raised

$90 Million

Round Type

Funding Round

Santa ClaraSoftwareArtificial Intelligenceinformation technology & servicesSaaS

Description

Aisera, a startup developing what it describes as an “AI-driven” support ticketing system, today announced that it raised $90 million in Series D funding led by Goldman Sachs with participation from True Ventures, Menlo Ventures, Norwest Venture Partners, Icon Ventures, Khosla Ventures, First Round Capital and others. CEO Muddu Sudhakar said the new cash will be put toward market expansion and supporting Aisera’s go-to-market strategy, in addition to investing in the company’s product development, R&D, sales and marketing initiatives.

Quick answer

Aisera raised $90 Million in a Funding Round round, dated August 3, 2022. Aisera is based in Santa Clara, California, United States.

How much did Aisera raise?
Aisera raised $90 Million in a Funding Round round on August 3, 2022.
What does Aisera do?
Leveraging AI, the platform plugs into existing systems of record, including help desk portals, to respond to incoming inquiries and requests.
Where is Aisera based and how big is it?
Aisera is based in Santa Clara, California, United States. Fundz records about 280 employees.

Source: Fundz verified event record.

Who else raised in information technology & services and SaaS around the same time

Companies in the same sectors as Aisera that raised within 45 days of this round, from Fundz verified event records.

  • Ratio raised $411M (Funding Round) on September 15, 2022.
  • Tellius raised $16M on September 14, 2022.
  • Ashby raised $22M (Funding Round) on September 13, 2022.
  • Sigma Ratings, Inc. raised an undisclosed amount (Series A) on September 12, 2022.
  • Live Earth raised $10M (Funding Round) on September 8, 2022.
  • Fairmarkit, Inc. raised $36M (Series C) on September 1, 2022.

Who to call at Aisera, and when

A new round usually means Aisera is about to hire and buy. The teams that reach out first get the meeting.

  • An alert the day Aisera raises, hires an executive or expands, scored against what you sell
  • The decision-makers there, with verified emails
  • Who you already know at Aisera, from your own LinkedIn network

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Company Information

Company

Aisera

Location

Bunker Hill Ln

Santa Clara, California, United States

About

Leveraging AI, the platform plugs into existing systems of record, including help desk portals, to respond to incoming inquiries and requests. The platform then cross-references sources like ServiceNow, Salesforce, Oracle, Confluence and SharePoint for customer data to personalize its replies to the request. The platform supposedly recognizes over 70 languages, but does it understand all of those languages equally well? Sudhakar founded Aisera in 2017 alongside Christos Tryfonas, a longtime colleague. For trickier problems, Aisera can provide “next-best action” recommendations to teams as well, improving with each additional data point. Aisera claims to do a lot. “Aisera is unique and differentiated with ontology and taxonomy for each domain and vertical industry … Competition aside, Sudhakar believes Aisera is well-positioned for growth with over 100 customers and close to 80 million users.

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Aisera raised. Fundz records a round at a median of 3.6 minutes from the SEC filing, with the decision-maker attached.

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Fundz is a real-time business intelligence platform powered by agentic AI that proactively delivers personalized daily signals, including funding rounds, executive changes, M&A activity, 13F institutional filings, SEC 8-K events, investor activity, and website modifications, based on each user's watchlist and ICP. A trusted data source at firms such as BlackRock, Oracle, Kleiner Perkins, LinkedIn, HubSpot, and Cloudflare, Fundz democratizes the institutional-grade intelligence that previously required a PitchBook or Bloomberg terminal. Features include Daily Briefing for AI-powered daily briefings, and unified cross-signal alerts across 281,000+ organizations. Developers and data teams can access these signals programmatically via the Fundz Funding Data API, with transparent published pricing.